(This was my presentation to the Australian Network of University Planners [ANUP] Annual Forum, 11 November 2019, Hobart, Tasmania, Australia) The importance of continual improvement in the pursuit of service excellence is the fact that excellence is a transient thing. What may be regarded today as excellent service may be merely standard service tomorrow. OurContinue reading “The Pursuit of Service Excellence: how business intelligence can drive service improvement”
-
Follow
Following
Already have a WordPress.com account? Log in now.
DnA of Decision Making 