Technology – DnA of Decision Making

The Pursuit of Service Excellence: how business intelligence can drive service improvement

(This was my presentation to the Australian Network of University Planners [ANUP] Annual Forum, 11 November 2019, Hobart, Tasmania, Australia) The importance of continual improvement in the pursuit of service excellence is the fact that excellence is a transient thing. What may be regarded today as excellent service may be merely standard service tomorrow. OurContinue reading “The Pursuit of Service Excellence: how business intelligence can drive service improvement”

Key Ingredients of a Digital Transformation (DX) Recipe

We are hearing a lot about “digital transformation” in the workplace, but what does it mean and what are some of the current statistics and trends. This post discusses the key ingredients for a successful DX implementation. Definition of DX According to Bill Schmarzo, CTO of Dell ECM Services (aka Dean of Big Data), DigitalContinue reading “Key Ingredients of a Digital Transformation (DX) Recipe”

Big Data (or Big Hype)

The buzz within the world of IT is all about Big Data (BD) but is it really just a hype whipped up by marketing buffs. It is interesting to read the views of some of the key players in the field of data warehouse and buisness intelligence regarding this phenomenon. Take for example Bill Inmom, arguablyContinue reading “Big Data (or Big Hype)”